Principles of Quality Management Systems Essay Example | Topics and Well Written Essays - 1500 words

Principles of Quality Management Systems - Essay Example Total quality states the culture and attitude of an organization with the sole purpose of satisfying its customers with its products and services. The culture element in quality control is all pervasive in a company’s operations, removing the faults at first notice to achieve total quality control standards set in the principles of quality management systems. TQM is essentially customer-driven. It is run by top management, where improvement is a continuous process to satisfy customer needs as fast as possible. Products and services are improvised on the basis of collected data and its analysis. The employees participate in the best of team spirit feelings to attain a TQM culture and environment. All departments of an organization work for customer satisfaction – becoming internal customers first by operating as customers to some functions so that any loopholes may be checked and rectified before the product is Okayed for supply to venders. Thus, different parts of a company first become customers of its own products for some functions, then supplier to venders, who play a positive role in the process of total quality management for customer satisfaction. Products are developed in a TQM environment, where attention is paid to enhance and add quality and value to a product by checking errors instead of negative criticism. In a proce ss-oriented atmosphere, team members interact with their internal customers to attain total quality. Venders, who are external customers, become a part in the process of fulfilling customers’ demands, expectations, wishes and needs. Another important principle of Quality management systems is its â€Å"process approach†. This stress on process approach is fundamental to Quality Management Systems BS EN ISO 9001:2000.This standard is the "granddaddy" of global quality management system standards, and is designed to be used by any organization as the foundation for a QMS. It

Audited and Unaudited Financial Statements of Patton-Fuller Community Assignment

Audited and Unaudited Financial Statements of Patton-Fuller Community Hospital Virtual Organization - Assignment Example In 2009, there was a fall in stock and real estate markets which affected the hospital in making general financial decisions. The 2008 and 2009 financial statements were prepared so as to understand and compare changes brought by reassessing investments of the facility. This will help bring out the positive and negative changes and reasons why they occur. To begin with, the first difference is noted between the audited and unaudited financial statements. Looking at the Patients Accounts Receivable and with 2008 as the base year, there is a difference of $1000. Provision for Doubtful accounts in the unaudited accounts has a value of $13797 and audited statement has $13,797 resulting in a difference of $1000. Operating income in 2009 was at $689 for unaudited and at $-311 after audit resulting in a difference of $378. Effect of the differences realized in the net income from the unaudited statements to the audited statements was from $627 to -$373. Looking at the above differences, it can be noted that the decision made by the board through the Chief Financial Officer was favourable. With the unstable economy, the differences provided confidence to the hospital to be successful in the future operations.  Ã‚